FAQ

WHAT TYPES OF PAYMENT DO YOU ACCEPT?

We accept any major credit card or PayPal. All payments are done on a secure page and we do not store your card details nor share your information with any third parties.

CAN I PAY WITH US DOLLARS, EURO, OTHER CURRENCY?

All our prices are in EUR [] but you can pay in any currency. Your Bank/PayPal will deduct the amount equal to your order-total, all automatically. You need to check with your preferred payment method for the exact rates, as these change.

DO YOU SHIP WORLDWIDE?

Yes, we ship to most countries worldwide. If you live in a rural area or remote island; contact us first to make sure we can get your order to you safely.

CAN I CANCEL MY ORDER?

Since we have really fast shipping, we cannot cancel any order once 60 minutes past the order time. Once your order hits our warehouse, it starts getting processed and then ships out to you.

WHERE CAN I TRACK MY ORDER?

Once your order has been dispatched, you will receive a confirmation email with your tracking number. You can track your item in the link that we send to you.

I HAVE NOT RECEIVED MY ORDER – WHERE IS IT?

Please allow 7 business days for IT orders and 20/30 business days for international delivery. Please allow these timeframes before contacting us about a missing order.

HOW DO I MAKE A RETURN?

Please use the returns form provided in the order. We have a full policy you can read HERE!

HOW DO I MAKE AN EXCHANGE?

Please use the returns form provided in the order, state clearly what you are returning. We have a full policy you can read HERE!

DO YOU DO CASH REFUNDS?

We only offer store credit on clearance/flash-sale items.

MY ITEM IS OUT OF STOCK - WHEN DO YOU GET IT BACK?

If the garment/item is in our current collections - simply select the size that is sold out and check the message - if the item is due to come back in, you can simply enter your email and we will email you once it's restocked. We do not restock any clearance items - these are reduced to clear.

ABOUT US

Established 2015

NOCTURNIA is an independently gothic Jewels & Accessory brand based in Italy.

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