All of Nocturnia Jewelry & Accessories alternative lifestyle jewellery and accessories are hand made. Therefore, we absolutely guarantee them against any defects or faulty workmanship and materials! - please note that this does not include general wear and tear or damage caused by the user/owner. This would include such things as surface darkening, (or patination), which is a natural effect, or forced and over-bending of bangles and ear-wraps, etc, which must be done gently to avoid fracture.
In case of any such defects, please return the offending item to us and following the Returns instructions below, and we will make the appropriate repairs or else replace the item like for like whenever possible. If the item is no longer available, we will offer a credit voucher to an amount equivalent to it’s original cost.
Defective Nocturnia products, may be returned to Nocturnia for repair or replacement, (or credit, if no longer available).
Please note that you must be registered online with an Nocturnia customer account to use this facility.
Package the defective item well and return it to Nocturnia at the address below and please include any original packaging where possible.
Once accepted and confirmed as defective by Nocturnia, we will repair or replace the item and return it to you, or if not possible we will issue a credit voucher to an amount equivalent to the item’s original cost, which can be used in the Nocturnia webstore.
Items purchased from the Nocturnia webstore can be returned for credit or a refund within 10 days of delivery, provided they have not been used and are received back at Nocturnia in new and perfect condition, including their original packaging, and together with the appropriate invoice.Items purchased from the Nocturnia webstore can be returned for credit or a refund within 10 days of delivery, provided they have not been used.
Items for return are to be safely packaged and sent by recorded delivery, at the sender’s own cost.
Returned items will remain the responsibility of the sender until recorded as being safely received by Nocturnia.